How Remote Support Works

Sometimes it just makes more sense for us to troubleshoot your problems without making an in-person visit.

For those times, you can install the Call Andy! Remote Support Button, which gives us the ability to see your computer screen (with your permission, of course). It’s secure and easy. Simply make an appointment with your Call Andy! Engineer or Helpdesk Engineer, and they'll invite you to share your screen by clicking on the button.

And best of all, it’s just like having us there with you. But without the driving.

When you’re ready to install the Call Andy! Remote Support Button, simply click this DOWNLOAD link. You’ll be guided through an easy 3-step process that will help us access your computer, so we can talk you through your problem as if we were sitting beside you.

Still have questions? Feel free to get in touch.